Frequently Asked Questions

​Timber Creek Apartments offers one- and two-bedroom homes. Availability, lease terms, fees and pricing can change, so review the live floor-plan page or call (518) 631-4808 for current options.

​Yes. Cats and dogs are welcome, subject to management approval, and a meet-and-greet may be requested. Residents must provide current vaccination records and renters insurance. Up to three pets are permitted per apartment, and dogs must be registered with the DNA Dog ID program before move-in. Contact the leasing team for current fees and details.

​Parking is for residents and visitors; unauthorized vehicles may be towed. Contact the leasing team for current permit, guest and accessible-parking details.

​Utility responsibilities can vary by apartment and lease. The leasing team will provide the current breakdown of included and resident-paid utilities before you apply.

​Review current floor plans and select an available home. Then create an online account, complete the application, provide the requested documentation and pay any disclosed application charges. Contact the leasing team if you need an accessible application method or help with the process.

​Qualification standards are contained in the current rental criteria and may include income, identity, credit, rental history and other screening permitted by law. Contact the leasing team before applying for the current criteria and required documents.

​The leasing office is open Monday through Friday, 9:00 a.m.-5:00 p.m.; contact the team to arrange a tour. Call (518) 631-4808 or use the website contact form to request an in-person or available virtual-tour option.

​Residents can submit routine maintenance requests through ResidentPortal. For an urgent after-hours property issue, use the emergency-maintenance contact provided by management. Call 911 for any emergency involving immediate danger to life or safety.